Booking conditions and privacy
Booking conditions
Private services may be reserved with 50% or 100% payment, subject to confirmed availability. Services departing from Orlando require 100% payment when booking. With a deposit, the entire remaining reservation balance is payable immediately after the first service, in cash or with a physical card in person, not through a payment link. Card, Venmo and Wise payments carry a 4% fee; Zelle has no added fee. Requests within 24 hours require manual confirmation. Shared Sawgrass Mills, Everglades and Key West services require 100% payment. Prices are in USD.
Online payments are processed securely. A reservation is recorded as paid only after payment verification. We send a booking voucher to the email you provide. Check your email address and the trip details before paying. If your voucher does not arrive, check spam or contact our team with your booking reference before paying again.
Shared services use the listed pickup points and schedules. Follow your voucher’s arrival and return instructions; vehicles cannot wait for late passengers. Shared cancellations at least 24 hours before pickup receive a full refund. For private SUV and van services, the cancellation deadline is 48 hours. Later cancellations, no-shows and unused services are non-refundable. Private changes require at least 24 hours and confirmation. For coach buses: cancel at least 14 days before service for a full refund; 7–13 days before service for a 50% refund. Cancellations with less than 7 days’ notice, no-shows and unused services are nonrefundable. These conditions apply regardless of pickup location.
Requests within 24 hours require manual availability confirmation before payment. Shared sales also close at 9 PM Miami time the previous day. Special requests belong in the notes; adding a request does not guarantee availability or include an unquoted extra. Contact us to confirm any essential requirement.
How we use your information
Miami Beach Tours and Services ACS LLC operates Golden Ride Miami. We use the contact and trip information you provide to quote, collect payment, organize your service, issue your voucher and respond to requests. Booking records may include passenger names, email, phone, itinerary, passenger counts, child ages and your notes. Please avoid unnecessary sensitive information in notes.
Stripe handles card information. This site stores payment references and booking amounts, not your full card number. Address search uses Google Maps. The providers involved in hosting, payments and transactional email process the information necessary to provide those functions.
We count page views, booking-form openings and WhatsApp clicks by service, language and day. These analytics do not store names, email addresses, IP addresses or a visitor identifier. Payment counts come from verified reservations. Browser Do Not Track and Global Privacy Control preferences disable the interaction counter.
If you open a rating section, a functional cookie remembers your rating so you can update it; it lasts up to one year. Booking forms may use browser storage to keep trip details while you use the site. Information is retained as needed for the service, records and applicable obligations. Contact management@miami-beach.tours for questions or requests concerning your information.